A Day in the Life of the Future Customer Video
How the Smart Grid will transform the utility customer's experience
The video presents six “vignettes” depicting customer-utility interaction based on easy access to information and in-home devices designed to empower, simplify and transform the customer experience. Vignettes are fully narrated and display key questions that utility stakeholders (executives, regulators, employees) must address, making the video an educational tool for staging informed discussions on financial, regulatory, technology and change management challenges.

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